Housekeeping Supervisor - Mystic Dunes Resort Kissimmee

MasterCorp, Inc. • Kissimmee, FL

3d • Onsite

About The Position

MasterCorp, Inc. is hiring a Housekeeping Supervisor at Mystic Dunes Resort in Kissimmee. The role oversees housekeeping personnel to ensure units are cleaned effectively and efficiently while meeting quality and timeliness standards. The supervisor ensures staff follow the company’s mission and values, maintains a high standard of excellence, and helps ensure units are ready on time. The position may also involve preparing rooms or cleaning them using MasterCorp’s seven-step process during busy periods.

The supervisor supports staff training, unit inspections, inventory and linen management, safe and organized work areas, and prompt resolution of guest complaints. They also help maintain positive relationships with resort guests and owners and perform other site-operation duties as directed by the Executive Housekeeper. The job requires working irregular hours and involves frequent physical activity, including lifting up to 25 pounds.

MasterCorp offers a starting wage of $18 per hour, paid training, a benefits package including medical, vision, dental, and paid time off, potential referral bonuses, and opportunities for growth and career development. Full-time and part-time positions are available.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Physical ability to frequently stand, walk, push, pull, move, lift up to 25 pounds, bend, reach, and perform repetitive motions; occasional ascending and descending is also required.

Responsibilities

• Develop and maintain a high standard of excellence among staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers or clean rooms using MasterCorp’s seven-step process during busy or peak periods, as needed.
• Assist with training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear, and report issues as necessary.
• Inspect and prepare clean units, then report them as vacant and ready.
• Inspect units and complete the required number of report cards each week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost and found items to the Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Perform duties related to site operation as directed by the Executive Housekeeper.
• Promote a sense of urgency among housekeeping staff so units are turned on time.
• Be prompt with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory of linen supplies and assist with linen inventories as directed.
• Support the time efficiency of direct reports.
• Help resolve guest complaints promptly.
• Cultivate and develop positive customer relations.
• Assist resort guests and owners and maintain knowledge of the resort.
• Perform other duties and tasks as assigned in conjunction with services contracted with the client.

Benefits

• Starting pay of $18 per hour.
• Potential Refer A Friend bonus.
• Paid training.
• Medical, vision, and dental benefits.
• Paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED