Housekeeping Supervisor - Mountain Loft Resort

MasterCorp, Inc. • Gatlinburg, TN

6d

About The Position

MasterCorp, Inc. is hiring a Housekeeping Supervisor for Mountain Loft Resort. The Timeshare Supervisor/Inspector oversees cleaning personnel to ensure units are cleaned effectively and efficiently while meeting quality and timeliness standards. The supervisor ensures staff follow the company’s mission and values and that units are turned on time. The role also involves assisting resort guests and owners, maintaining positive customer relations, and supporting site operations as directed by the Executive Housekeeper. Work may involve irregular hours and travel depending on business needs. The position requires frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, occasional ascending and descending, and repetitive motions. Reasonable accommodations may be made for employees with disabilities to perform essential functions.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.
• Ability to perform the essential functions, including frequently standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and repetitive motions, as well as occasionally ascending and descending.

Responsibilities

• Develop and maintain high standards of excellence among staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers during busy or peak periods when asked.
• Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
• Assist with training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report findings as necessary.
• Inspect and prepare clean units, then report them as vacant and ready.
• Inspect units and complete the required number of report cards each week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost-and-found items to the Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Perform duties related to site operations as directed by the Executive Housekeeper.
• Promote urgency among housekeeping staff so units are turned on time.
• Be prompt with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory of linen supplies and assist with linen inventories as directed.
• Manage the time efficiency of direct reports.
• Help resolve guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Assist resort guests and owners.
• Maintain knowledge of the resort.
• Perform other duties and tasks related to contracted client services as assigned.

Benefits

• Starting pay of $20 per hour.
• Potential Refer A Friend bonus.
• Paid training.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED