Housekeeping Supervisor - Holiday Hills Resort

MasterCorp, Inc.•Branson, MO

28d

About The Position

The Housekeeping Supervisor, also referred to in the posting as the Timeshare Supervisor/Inspector, oversees cleaning personnel to ensure units are cleaned effectively and efficiently and meet quality and timeliness standards. The supervisor ensures that staff follow the company’s mission and values, supports training, and helps maintain a safe and organized work environment. The role may also involve preparing or cleaning rooms during busy periods, assisting resort guests and owners, and performing other duties as directed by the Executive Housekeeper.

Requirements

High school diploma or an equivalent combination of education and work experience.
Passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Ability to work irregular hours.
Ability to meet the position’s physical requirements, including frequently standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and performing repetitive motions, with occasional ascending and descending.

Responsibilities

Develop and maintain a high standard of excellence among staff.
Assign duties to housekeeping personnel.
Prepare rooms for housekeepers during busy or peak periods when asked.
Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
Assist with training existing staff and new recruits.
Report unit maintenance issues according to company procedure.
Examine carpets, drapes, and furniture for stains, damage, or wear, and report issues as necessary.
Inspect and prepare clean units, then report them as vacant and ready.
Inspect units and complete the required number of report cards each week.
Replace kitchen inventory and supplies as needed.
Help keep storage closets clean and organized.
Report lost-and-found items to the Executive Housekeeper.
Help ensure a safe working environment at each site and office.
Perform duties related to site operation as directed by the Executive Housekeeper.
Promote urgency among housekeeping staff so units are turned on time.
Be prompt with assignments and appointments.
Use supplies and equipment efficiently and effectively.
Perform inventory of linen supplies and assist with linen inventories as directed.
Ensure the time efficiency of direct reports.
Help resolve guest complaints promptly.
Cultivate and develop strong, positive customer relations.
Assist resort guests and owners as needed and maintain knowledge of the resort.
Perform other duties and tasks as assigned in connection with services contracted with the client.