Housekeeping Supervisor - Orange Lake East Resort Kissimmee

MasterCorp • East Village, FL

6d

About The Position

The Timeshare Supervisor/Inspector oversees cleaning personnel to ensure units are cleaned effectively and efficiently while meeting quality and timeliness standards. The supervisor ensures that staff follow MasterCorp’s mission and values, maintains high standards of excellence, and helps ensure units are ready on time for resort guests and owners. The role may include preparing rooms for housekeepers or cleaning rooms during busy periods, assisting with staff training, and performing other site-operation duties as directed by the Executive Housekeeper.

Requirements

• High school diploma or equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Develop and maintain a high standard of excellence among staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers during busy or peak periods when asked.
• Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
• Assist in training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report findings.
• Inspect and prepare clean units, reporting them as vacant and ready.
• Inspect units and complete the required number of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost-and-found items to the Executive Housekeeper.
• Help ensure a safe working environment at each site and office.
• Perform duties related to site operation as directed by the Executive Housekeeper.
• Promote urgency among housekeeping staff so units are turned on time.
• Be punctual for assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory of supplies and linens and assist with linen inventories as directed.
• Support the time efficiency of direct reports.
• Help resolve guest complaints promptly.
• Build and maintain strong, positive customer relations.
• Assist resort guests and owners and maintain knowledge of the resort.
• Perform other duties and tasks related to services contracted with the client.

Benefits

• Starting pay of $18 per hour.
• Refer-a-friend bonus potential.
• Paid training.
• Benefits package including medical, vision, and dental coverage.
• Paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED