Overnight Housekeeping Supervisor - Orange Lake Support Services Resort Kissimmee

MasterCorp • Kissimmee, FL

5d • Onsite

About The Position

The Timeshare Supervisor/Inspector is responsible for meeting quality and timeliness standards while supervising cleaning personnel. The role ensures that staff follow the company’s mission and values, and that resort units are cleaned effectively and efficiently. The supervisor helps maintain high standards, supports staff training, oversees unit inspections and readiness, and assists with guest service and site operations. The position may include preparing or cleaning rooms during busy periods and requires working irregular hours.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• Prepare rooms for housekeepers during busy or peak periods when asked.
• Clean rooms using MasterCorp’s 7-step cleaning process during busy or peak periods when asked.
• Assist in training existing staff and new recruits.
• Report unit maintenance issues according to company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report issues as necessary.
• Inspect and prepare clean units, and report them as vacant and ready.
• Inspect units and complete the required number of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost and found items to the Executive Housekeeper.
• Help ensure a safe working environment at each site and office.
• Perform duties related to site operation as directed by the Executive Housekeeper.
• Ensure housekeeping staff work with urgency so units are turned on time.
• Be prompt with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory of linen supplies and assist with linen inventories as directed.
• Manage the time efficiency of direct reports.
• Assist in resolving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Assist resort guests and owners.
• Maintain knowledge of the resort.
• Perform other duties and tasks assigned in conjunction with services contracted with the client.

Benefits

• Starting pay of $18 per hour.
• Refer-a-friend bonus potential.
• Paid training.
• Medical, vision, and dental benefits.
• Paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED