Housekeeping Supervisor - Mountain Loft Resort

MasterCorp • Gatlinburg, TN

1d

About The Position

The Timeshare Supervisor/Inspector oversees housekeeping personnel and ensures cleaning quality and timeliness standards are consistently met. The role is responsible for ensuring staff follow the company’s mission and values, and for making sure units are cleaned effectively and efficiently. The supervisor may help prepare or clean rooms during busy periods, train staff, inspect units, manage supplies and inventory, and support guest and owner satisfaction. The position may involve irregular hours and travel depending on business needs.

Requirements

• High school diploma or an equivalent combination of education and work experience.
• Passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Ability to work irregular hours.
• Ability to perform the essential physical functions of the position, with reasonable accommodations as applicable.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• Help prepare rooms for housekeepers during busy or peak periods.
• Clean rooms using MasterCorp’s 7-step process during busy or peak periods.
• Assist with training existing staff and new recruits.
• Report unit maintenance issues according to company procedures.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report issues as necessary.
• Inspect and prepare clean units, and report them as vacant and ready.
• Inspect units and complete the required number of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Help keep storage closets clean and organized.
• Report lost and found items to the Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Perform duties related to site operation as directed by the Executive Housekeeper.
• Ensure housekeeping staff work with urgency so units are turned on time.
• Be prompt with assignments and appointments.
• Use supplies and equipment efficiently and effectively.
• Perform inventory of linen and other supplies, and assist with linen inventories as directed.
• Manage the time efficiency of direct reports.
• Help resolve guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Assist resort guests and owners and remain knowledgeable about the resort.
• Perform other duties and tasks as assigned in conjunction with services contracted with the client.

Benefits

• Starting pay of $20 per hour.
• Refer-a-friend bonus potential.
• Paid training.
• Benefits package including medical, vision, and dental coverage.
• Paid time off.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED