the D Hotel - Housekeeping - Supervisor

Recruiting Team•Las Vegas, NV

13d

About The Position

The Housekeeping Supervisor provides outstanding, friendly, and informative guest service while inspecting and maintaining cleanliness and safety standards in hotel guest-room areas. The role responds to guest needs and problems, works to maximize guest satisfaction, and assists with ensuring adequate inventory. The supervisor supports company service standards and coordinates housekeeping staff and supplies.

Requirements

Effectively communicate with guests, team members, and management in written and verbal form.
Have basic math skills and computer literacy.
Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Have basic knowledge of Microsoft Office, Outlook, and the Internet.
Have at least 2 years of housekeeping supervisory experience.
Be able to work any day of the week and any shift, including weekends and holidays.
Establish and maintain effective working relationships with team members and guests.
Be at least 21 years of age.
Be a high school graduate or have a GED equivalent.
Have the ability to lift and move up to 50 pounds of supplies.
Have normal or corrected vision, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Have manual dexterity to operate job-related equipment.

Nice To Haves

Housekeeping supervisory experience at a hotel or resort of similar size.

Responsibilities

Practice, support, and promote the Company Service Standards.
Communicate with guests and staff across operational departments, and answer guest questions about the department and property.
Check guest rooms and common areas, including stairways and hallways, for cleanliness.
Train Housekeeping Associates on cleaning and maintenance tasks.
Schedule shifts and arrange replacements for absences.
Respond to customer complaints and accommodate special requests.
Monitor and replenish cleaning-product stock.
Ensure compliance with safety and sanitation policies.
Observe and report unusual or suspicious behavior.
Attend to guest needs and resolve guest problems.
Assist as needed to ensure maximum inventory is available.