the D Hotel - Housekeeping - Supervisor
About The Position
The Housekeeping Supervisor is responsible for providing outstanding, friendly, and informative guest service while inspecting and maintaining cleanliness and safety standards throughout hotel guest room areas. The role responds to guest needs and problems, works to maximize guest satisfaction, and assists in ensuring adequate inventory is available. The supervisor practices and promotes company service standards, communicates with guests and colleagues across operational departments, and helps ensure compliance with company, departmental, and Gaming Control Board rules and procedures. The position may require work on any day of the week and any shift, including weekends and holidays.
Requirements
- At least 2 years of housekeeping supervisory experience.
- High school graduate or GED equivalent.
- Effective written and verbal communication with guests, team members, and management.
- Basic math skills and computer literacy.
- Basic knowledge of Microsoft Office, Outlook, and the Internet.
- Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
- Ability to establish and maintain effective working relationships with team members and guests.
- Must be at least 21 years of age.
- Must be able to work any day of the week and any shift, including weekends and holidays.
Nice To Haves
- Housekeeping supervisory experience at a hotel or resort of similar size.
Responsibilities
- Practice, support, and promote Company Service Standards.
- Communicate with a diverse clientele and multiple operational departments.
- Answer guest questions with an understanding of the department and property.
- Inspect guest rooms and common areas, including stairways and halls, for cleanliness.
- Train Housekeeping Associates on cleaning and maintenance tasks.
- Schedule shifts and arrange replacements for absences.
- Respond to customer complaints and accommodate special requests.
- Monitor and replenish cleaning product stock.
- Ensure compliance with safety and sanitation policies in all areas.
- Observe and report unusual or suspicious behavior.
- Attend to guest needs and resolve guest problems.
- Assist as needed to ensure maximum inventory availability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
