the D - Hotel - Supervisor

The D•Las Vegas, NV

About The Position

The Hotel Supervisor coordinates daily front-of-house operations, including the bell staff and front desk agents. The role also provides guest service by checking guests in and out, booking reservations, sharing information, arranging additional services, addressing guest needs, and resolving problems. The supervisor works to maximize guest satisfaction and assists as needed to ensure maximum inventory is available. The position requires promoting company service standards, communicating with guests and operational departments, supporting front desk agents, maintaining attention to detail and urgency, operating the front desk terminal, and helping maintain the work area. The supervisor identifies guests with special needs and observes and reports unusual or suspicious behavior. Work involves frequent contact with team members and guests and may take place in unusually hot, cold, or noisy areas that may contain secondhand smoke.

Requirements

Must be at least 21 years of age.
Ability to communicate effectively in written and verbal form with guests, team members, and management.
Basic math skills and computer literacy.
Basic knowledge of Microsoft Office, Outlook, and the Internet.
Ability to work any day of the week and any shift, including weekends and holidays.
Ability to establish and maintain effective working relationships with team members and guests.
A bachelor's degree or at least one year of professional hospitality experience.
Two years of front desk experience.
Ability to see within the normal corrective vision range, see color, and distinguish letters, numbers, and symbols.
Manual dexterity to operate job-related equipment.
Ability to climb, bend, reach, walk, stand for the duration of the shift, and lift, push, pull, and grasp; able to pull up to 35 pounds.

Nice To Haves

Bachelor's degree in Hospitality preferred.

Responsibilities

Practice, support, and promote the Company Service Standards.
Coordinate daily front-of-house operations, including bell staff and front desk agents.
Assist agents with accurate reservations and checking guests in and out.
Provide outstanding guest service, answer questions, provide information and additional services, and resolve guest problems.
Work to ensure maximum guest satisfaction and assist as needed to ensure maximum inventory is available.
Operate the terminal and perform machine maintenance, including issuing keys and keeping the area free of debris.
Address guests by name and respond in a manner reflecting an understanding of the department and property.
Identify guests with special needs to protect company assets and provide the best possible guest service.
Observe and report unusual or suspicious behavior.
Comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Maintain the assigned area, including its care and upkeep.