Help Desk Jobs

About The Position

Requirements

• An active Secret clearance
• High School Diploma or GED
• 2 years of Help Desk Experience
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Working knowledge of and experience working in and around Army environments and familiar with Classified IT support.

Nice To Haves

• Excellent problem-solving and troubleshooting skills.
• Effective communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a team-oriented environment.
• Certification in ITIL or other relevant service management certifications is a plus

Responsibilities

• Perform Touch Labor, fixes, configuration, troubleshoot issues and problems, and install software for a variety of end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Serve as the primary POC for incident and problem resolution and escalation.
• Provide desktop automation support to a customer base, utilizing knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Apply knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.
• Serve as a customer technical analyst with responsibility for resolving the most complex customer problems, utilizing knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure.
• Configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment, utilizing knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment.
• Evaluate and advise on new and emerging technologies, utilizing knowledge of a wide range of automation techniques, requirements, methods, and procedures.
• Use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Configure system components such as disk drives, printers, and other peripherals needed to support the operating environment, utilizing specialized knowledge of Microsoft software products, skill in applying operating systems.
• Troubleshoot system problems, utilizing working knowledge of and skill in applying maintenance concepts and methods.
• Assist with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Provide Classified IT support within Army environments.
• Perform decommissioning of Army assets and follow Lifecycle Management SOPs.

Benefits

• health, dental, and vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off