Help Desk Rep II
About The Position
As a Help Desk Rep II, you will be the first point of contact for individuals requesting assistance from the Help Desk. The role requires consistent, personable, and professional customer service in response to assistance requests. You are not expected to answer every question directly; when an issue cannot be resolved immediately, you will use Help Desk software to forward it to the appropriate person. The position resolves common problems involving supported hardware and software, gathers and documents detailed information on Help Desk calls, maintains current and correct information in Help Desk software, and works on projects assigned by a supervisor. Travel is not required. The work environment is an office with a stated temperature range of 65°F to 75°F.
Requirements
- High school diploma in General Studies.
- Knowledge of Microsoft Office products.
- Excellent communication and people skills.
- Knowledge of general computer operations.
- Accuracy and attention to detail.
- Aptitude to grasp a general understanding of terminology and technical systems relationships.
Nice To Haves
- Preferred: 1–2 years of experience with general computer hardware operations, including printers, monitors, hard drives, and network communications.
Responsibilities
- Resolve common problems related to the use of supported hardware and software.
- Gather and document detailed information on Help Desk calls.
- Use Help Desk software to forward problems requiring advanced support to the most appropriate individual.
- Perform maintenance activities on Help Desk software to maintain current and correct information.
- Work on projects as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
