Help Desk II (Avon)

DH Blattner•Avon, MN

9d•Onsite

About The Position

The Help Desk II provides end-user and project-site support, training, and documentation. The role sets up end-user computers and mobile devices, installs software, and configures project-specific hardware, including network equipment. It assists the System Administrator with maintaining and supporting the Microsoft Active Directory environment and deploys patches and other software or operating system updates through automated tools or scripts. The position also develops and coordinates IT projects and upgrades and produces help desk reports. The role monitors help desk email, tickets, and phone lines; coordinates the ticketing system; and works with IT staff to resolve end-user issues in a timely manner. It sets up computers for new users, upgrades devices as needed, provides new-user orientation and training, and assists with onboarding and offboarding, including Active Directory account setup and device configuration. Software installations, license tracking, and the use of AI-assisted tools to develop, review, and troubleshoot scripts and automations are also part of the work; all output must be tested before deployment. This position is based on-site at the Avon, Minnesota office and is expected to work a standard 40-hour work week. Blattner states that it cannot sponsor H-1B visas or permanent residency for this or any position and considers candidates with valid, independent work authorization.

Requirements

Minimum of a two-year post-secondary degree in Information Technology or a related field.
Three to five years of experience installing, configuring, and supporting Windows-based computer hardware, software, peripherals, and mobile devices, as well as network experience.
Strong knowledge and experience troubleshooting Microsoft operating systems, Microsoft Office, iOS, and TCP/IP networks and equipment.
Understanding of responsible AI use, including data privacy, confidentiality, and adherence to Blattner’s AI usage policies.
Valid, independent work authorization; the company cannot sponsor H-1B visas or permanent residency.

Nice To Haves

Knowledge of JD Edwards Enterprise One ERP software.

Responsibilities

Monitor help desk email, tickets, and phone line and provide IT support and resolution to end users.
Coordinate the day-to-day help desk ticketing system and work with IT staff to deliver timely end-user solutions.
Set up computers for new users and upgrade devices as warranted.
Provide new-user orientation and end-user training, both in classroom settings and one-on-one.
Assist with user onboarding and offboarding, including Active Directory account setup and device configuration.
Install software using tools and scripts and track software licenses.
Provide end-user and project-site support, training, and documentation.
Set up end-user computers, mobile devices, software, and project-specific hardware, including network equipment.
Assist the System Administrator in maintaining and supporting the Microsoft Active Directory environment.
Deploy patches and software or operating system updates using automated tools or scripts.
Develop and coordinate IT projects and upgrades and prepare help desk reports.
Use AI-assisted tools to develop, review, and troubleshoot PowerShell and CMD scripts and automations, testing all output before deployment.