Help Desk II (Avon)

Blattner•Avon, MN

10d•$24 - $34•Onsite

About The Position

The Help Desk II provides end-user and project-site support, training, and documentation. The role sets up end-user computers and mobile devices, installs software, and configures project-specific hardware, including network equipment. It assists the System Administrator with maintaining and supporting the Microsoft Active Directory environment and deploys patches and other software and operating-system updates using automated tools or scripts. The position also develops and coordinates IT projects and upgrades and prepares help desk reports. The position monitors help desk email, tickets, and phone calls, resolving end-user issues and coordinating the day-to-day ticketing system with IT staff. It supports new-user onboarding and offboarding, performs device setup and upgrades, and provides new-user orientation and training. The role uses AI-assisted tools to develop, review, and troubleshoot scripts and automations, testing all output before deployment. The job is performed on-site at the Avon, Minnesota office on a standard 40-hour work week.

Requirements

Minimum of a two-year post-secondary degree in Information Technology or a related field.
At least three to five years of experience installing, configuring, and supporting Windows-based computer hardware, software, peripherals, and mobile devices, with network experience.
Strong knowledge and experience troubleshooting Microsoft operating systems, Microsoft Office, iOS, and TCP/IP networks and equipment.
Understanding of responsible AI use, including data privacy, confidentiality, and compliance with Blattner’s AI usage policies.

Nice To Haves

Knowledge of JD Edwards Enterprise One ERP software.

Responsibilities

Monitor help desk email, tickets, and phone line; provide IT support and resolve end-user issues.
Coordinate the day-to-day help desk ticketing system and work with IT staff to provide timely solutions.
Set up computers for new users and upgrade devices as warranted.
Provide new-user orientation and end-user training in classroom settings and through one-on-one assistance.
Assist with user onboarding and offboarding, including Active Directory account setup and device configuration.
Install software using tools and scripts and track software licenses.
Assist the System Administrator in maintaining and supporting the Microsoft Active Directory environment.
Deploy patches and software and operating-system updates using automated tools or scripts.
Provide end-user and project-site support, training, and documentation.
Set up mobile devices and project-specific hardware, including network equipment.
Develop and coordinate IT projects, upgrades, and help desk reports.
Use AI-assisted tools to develop, review, and troubleshoot PowerShell and CMD scripts and automations, testing all output before deployment.