Help Desk Rep II
About The Position
The Help Desk Rep II is the first point of contact for individuals requesting assistance from the Help Desk. The role provides consistent, personable, and professional customer service to customers, vendors, and personnel seeking help. The representative resolves common problems involving supported hardware and software and, when an immediate resolution is not possible, uses Help Desk software to forward the issue to the appropriate person for resolution. The position also maintains current and correct information in the Help Desk software and works on projects as assigned by the supervisor. No travel is required. The work is performed in an office environment with a stated temperature range of 65°F to 75°F. This is a first-shift position.
Requirements
- High school diploma in General Studies.
- One to two years of experience.
- Knowledge of Microsoft Office products.
- Excellent communication and people skills.
- Knowledge of general computer operations.
- Accuracy and attention to detail.
- Aptitude for understanding terminology and relationships between technical systems.
Nice To Haves
- Experience with general computer hardware operations, including printers, monitors, hard drives, and network communications.
Responsibilities
- Resolve common problems related to the use of supported hardware and software.
- Gather and document detailed information on Help Desk calls.
- Use Help Desk software to forward problems requiring advanced support to the most appropriate individual.
- Perform maintenance activities on Help Desk software to maintain current and correct information.
- Work on projects as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
