Help Desk Technician II

Select Sires • Plain City, OH

6d • Onsite

About The Position

Select Sires Inc. is seeking a Help Desk Technician (Level 2) for its Plain City, Ohio facility. This salaried, exempt role is the first point of contact for employees needing IT assistance. The technician responds to calls, emails, and tickets; resolves common hardware, software, and account problems; and escalates complex issues to Level 3 support or system and network administrators. The role emphasizes customer service, clear communication, and technical skill, while representing the company’s mission and core values with professionalism, teamwork, and a commitment to animal well-being.

The position works Monday through Friday, 8:00 a.m. to 4:30 p.m. Schedules and duties may change to meet departmental needs. Travel to company sites for hands-on support and equipment rollouts may be needed, and the role participates in an after-hours support rotation.

Requirements

• 3 to 4 years of IT support experience, including at least 1 year at Level 1.
• Strong troubleshooting skills with Windows 11 and Microsoft 365.
• Experience managing Active Directory users and groups.
• Experience with an endpoint management tool.
• Working knowledge of networking basics, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Clear communication with non-technical users and ability to coach other technicians.
• Associate degree in information technology or a related field, or equivalent work experience.
• Valid driver's license and ability to lift and carry equipment weighing up to 50 pounds.

Nice To Haves

• CompTIA A+ certification.
• Network+ certification.
• Security+ certification.
• Microsoft 365 Endpoint Administrator Associate certification.
• Basic PowerShell scripting.

Responsibilities

• Resolve tickets escalated from Level 1 and identify root causes of recurring problems.
• Troubleshoot complex Windows, Microsoft 365, and business application issues.
• Manage user accounts, groups, and permissions in Active Directory.
• Build, image, and deploy computers and mobile devices using Intune, Autopilot, or similar tools.
• Deploy software, updates, and security policies through endpoint management tools.
• Support VPN, remote access, Wi-Fi, and basic network connectivity issues.
• Administer shared mailboxes, distribution lists, and Teams and SharePoint permissions.
• Support conference rooms, phones, and other office technology.
• Coach Level 1 technicians and review their tickets for quality.
• Write and maintain knowledge base articles and support procedures.
• Escalate server, network, and security issues to administrators with clear documentation.
• Travel to company sites for hands-on support and equipment rollouts as needed.
• Participate in the after-hours support rotation.
• Represent Select Sires’ mission and core values through professionalism, teamwork, and a commitment to animal well-being.

Benefits

• Flexible benefits designed to support health, financial security, and overall well-being.
• Professional development, including mentoring, on-the-job learning, and internal and external training.
• Career planning and growth opportunities, with pathways for advancement.
• Work/life balance focus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree