Student Worker - Help Desk+ Support Consultant

Baylor University•Waco, TX

7d•Onsite

About The Position

This student position provides technical support to students, faculty, and staff at HelpDesk+ in Moody Library. The role handles computer service intake and release, troubleshoots hardware, software, printing, and connectivity issues, and supports technology applications, networks, and printers. It also includes customer service, equipment check-in and check-out, routine business operations, inventory, and project assistance. The position requires a minimum of 10 hours per week. Work may be scheduled between 7:30 a.m. and 7:00 p.m. Monday through Friday, or between 1:00 p.m. and 7:00 p.m. Saturday and Sunday. Desired length of employment is fall/ongoing. The pay rate is $10.00 per hour. The work location is Moody Library, 1312 S 3rd St, Waco, TX 76798.

Requirements

Ability to prioritize and take initiative.
Ability to comply with University policies.
Maintain regular and punctual attendance.
Work a minimum of 10 hours per week within the stated scheduling windows.

Responsibilities

Receive and release computers for service and resolve computer software, connectivity, and printing issues.
Respond to faculty, staff, and student inquiries about computer hardware, software, printers, and wireless network issues.
Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
Install, configure, and maintain computer software applications.
Provide support for applications, networks, and printers.
Train faculty, staff, and students to use technology resources.
Ensure the security and confidentiality of sensitive information and data.
Assist with checking in and checking out technology equipment.
Complete daily tasks such as sending emails, completing inventory, and maintaining equipment.
Perform business operations duties for the assigned area of responsibility.
Provide excellent customer service to clients.
Assist with projects, activities, and tasks related to business operations.
Comply with University policies and maintain regular, punctual attendance.