Help Desk Services - Student Worker - Non FWS
About The Position
The Help Desk Assistant provides Level I help desk support to faculty, students, and staff through online help desk software, at the help desk counter, and by telephone. The role also assigns Level II support requests to the appropriate IT group and helps users with their technology needs. Other duties include answering phone calls, distributing help aids, maintaining documentation racks, keeping printers stocked with paper in open computer lab areas, and assisting help desk staff with projects as needed. The assistant is expected to know and uphold SSC policies and procedures, be punctual, learn and take direction, and have general knowledge of the SSC campus. The schedule is flexible and may be up to 20 hours per week. Help desk hours are Monday through Thursday, 7:30 a.m. to 9:00 p.m.; Friday, 7:30 a.m. to 4:00 p.m.; and Saturday, 8:00 a.m. to 1:00 p.m. Applicants must submit a resume and cover letter describing their qualifications, availability, and a copy of their schedule. This is a non-federal work-study student worker position. Candidates selected for employment must reside in Ohio or be willing to relocate to Ohio.
Requirements
- Be enrolled as a student worker; this is a non-federal work-study position.
- Be punctual and able to learn and take direction.
- Have general knowledge of the SSC campus.
- Have excellent communication and writing skills.
- Be able to work well with people.
- Have strong telephone skills.
- Submit a resume, cover letter describing qualifications, availability, and a copy of the applicant's schedule.
- Reside in Ohio or be willing to relocate to Ohio if selected for employment.
Nice To Haves
- Enrollment in an ET/IT program or previous IT experience is preferred.
- Experience with communication software and applications is preferred.
- Good grades are a plus.
Responsibilities
- Provide Level I help desk support to faculty, students, and staff using online help desk software, at the help desk counter, and by telephone.
- Assign Level II support requests to the appropriate IT group.
- Answer phone calls and use appropriate telephone etiquette.
- Distribute help aids and maintain documentation racks.
- Keep printers stocked with paper in open computer lab areas.
- Assist help desk staff and SSC staff with projects as needed.
- Know and uphold SSC policies and procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
