Help Desk Student Workers - FWS
About The Position
The Help Desk Student Worker provides Level I help desk support to faculty, students, and staff through the online Help Desk software, at the Help Desk counter, and by phone. The position also assigns Level II support requests to the appropriate IT group and upholds the policies and procedures set by SSC. Additional duties include answering calls, distributing help aids, maintaining documentation racks, keeping printers stocked with paper in open computer lab areas, and assisting Help Desk and SSC staff with projects as needed. Student workers should be punctual, able to learn and take direction, and have general knowledge of the SSC campus. The schedule is flexible and may be up to 20 hours per week. Help Desk hours are Monday through Thursday, 7:30 a.m.–9:00 p.m.; Friday, 7:30 a.m.–4:00 p.m.; and Saturday, 8:00 a.m.–1:00 p.m. Applicants must submit a resume, cover letter explaining their qualifications, availability, and a copy of their schedule. Candidates selected for employment must reside in Ohio or be willing to relocate to Ohio. Stark State College uses E-Verify to confirm employment eligibility for new hires.
Requirements
- Excellent communication and writing skills.
- Ability to work well with people.
- Strong telephone skills.
- Punctuality and ability to learn and take direction.
- General knowledge of the SSC campus.
- Must reside in Ohio or be willing to relocate to Ohio if selected for employment.
- Submit a resume, a cover letter explaining qualifications, availability, and a copy of the applicant's schedule.
Nice To Haves
- Enrollment in an ET/IT program or previous IT experience.
- Experience with communication software and applications.
- Good grades.
Responsibilities
- Provide Level I help desk support to faculty, students, and staff using online Help Desk software.
- Assist users at the Help Desk counter and over the phone.
- Assign Level II support requests to the appropriate IT group.
- Answer phone calls using strong telephone etiquette.
- Distribute help aids.
- Maintain documentation racks.
- Keep printers supplied with paper in open computer lab areas.
- Assist Help Desk and SSC staff with projects as needed.
- Know and uphold SSC policies and procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
