Student Worker - Help Desk+ Support Consultant

Baylor University•Waco, TX

8d•Onsite

About The Position

The Student Worker - Help Desk+ Support Consultant provides technical and customer service support to students, faculty, and staff at HelpDesk+ in Moody Library. The role handles computer, software, printer, and network connectivity issues; manages technology equipment check-in and check-out; and performs assigned business operations tasks. The position requires at least 10 hours per week and is intended for the fall and ongoing.

Requirements

Availability for a minimum of 10 hours per week within the stated schedule.
Ability to prioritize and take initiative.
Ability to comply with University policies.
Regular and punctual attendance.

Responsibilities

Receive and release computers for service and resolve software, connectivity, and printing issues.
Respond to inquiries from faculty, staff, and students about computer hardware, software, printers, and wireless networks.
Diagnose and resolve technical problems involving computer systems, software applications, printers, and network connectivity.
Install, configure, and maintain computer software applications.
Provide support for applications, networks, and printers.
Train faculty, staff, and students to use technology resources.
Protect the security and confidentiality of sensitive information and data.
Assist with checking technology equipment in and out.
Complete daily tasks, including sending emails, conducting inventory, and maintaining equipment.
Perform business operations duties for the assigned area.
Provide excellent customer service to clients.
Prioritize tasks and take initiative.
Assist with projects, activities, and tasks related to business operations.
Comply with University policies.
Maintain regular and punctual attendance.