Help Desk Assistant (Student Wage)

University of Virginia • Charlottesville, VA

3d

About The Position

The Student Help Desk Assistant provides front-line technical support to Housing & Residence Life (HRL) staff and students, helping ensure reliable access to technology and IT resources. The role includes responding to help desk requests; diagnosing and troubleshooting hardware, software, and network connectivity issues; assisting with computer and peripheral setup; providing basic technical guidance; performing routine preventative maintenance and minor repairs; maintaining equipment inventories; documenting support activities; and escalating complex technical issues to appropriate IT personnel.

This is an undergraduate student wage position for less than 20 hours per week, with a flexible schedule arranged in consultation with the supervisor and totaling 10–20 hours weekly. The pay rate is $18.25 per hour. The position is primarily sedentary and involves extensive desktop computer use, with occasional travel some distance to attend meetings and programs. Applicants must attach a current resume.

Requirements

• Must be a full-time UVA undergraduate or graduate student in good standing throughout employment.
• General interest in computers, technology, and technical troubleshooting.
• Strong interpersonal and communication skills, emphasizing helpful and professional customer service.
• Ability to troubleshoot problems, exercise sound judgment, and make appropriate independent decisions.
• Detail-oriented, with strong organizational skills and the ability to follow instructions.
• Self-motivated, able to work independently and manage assigned responsibilities.
• Ability to collaborate effectively with staff, students, and other team members.
• Willingness to learn new technologies, procedures, and troubleshooting techniques.
• May be required to lift up to 25 pounds.
• Any other employment must have hours and scheduling compatible with this position.
• Attach a current resume.

Responsibilities

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve reported hardware, software, and connectivity issues.
• Assist users with basic computer operations, software applications, and peripheral devices.
• Identify and escalate complex technical issues to appropriate IT staff.
• Notify the supervisor when equipment requires additional technical assistance, replacement, or outside repair services.
• Assist with computer and peripheral setup, routine preventative maintenance, and minor repairs.
• Maintain accurate equipment inventories and document support activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed