Student - IT Help Desk Assistant

Student & Graduate Assistant Jobs • Wichita, KS

9d

About The Position

The IT Help Desk Assistant provides front-line technology support to the Newman University campus community as a member of the Information Technology team. The student worker answers phone calls, enters helpdesk tickets, tests equipment, and assists with basic technology needs. The role offers hands-on experience in information technology, customer service, troubleshooting, equipment management, and IT operations in a higher education environment. The ideal candidate is dependable, professional, approachable, willing to learn, interested in technology, and committed to providing excellent service to the Newman University community.

This position is expected to work 10–20 hours per week, with variable hours Monday to Friday between 8 a.m. and 5 p.m. One position is available, and an immediate start is available after successful completion of hiring and onboarding processes. The rate of pay is $10 per hour.

Requirements

• Must be legally authorized to work in the United States.
• Must be a current Newman University student enrolled full-time, with a minimum of 12 credit hours.
• Ability to interact positively and professionally with students, faculty, staff, and visitors.
• Ability to explain basic technical information clearly and understandably.
• Willingness and ability to learn new technologies and systems.
• Ability to work collaboratively with the Newman University community and IT staff.
• Understanding of the importance of protecting university and user information.
• The position may occasionally require lifting, carrying, or moving computers, monitors, peripherals, and other technology equipment.

Responsibilities

• Answer incoming calls to the Newman University IT Helpdesk and provide courteous, professional assistance.
• Create, categorize, update, and document support tickets in the University's IT ticketing system.
• Collect accurate information from users about technology issues and requests.
• Test computers, laptops, tablets, mobile devices, printers, classroom technology, and other IT equipment.
• Assist with routine IT projects and technology-related tasks.
• Follow Newman University Information Technology policies, procedures, and cybersecurity practices.
• Perform other duties as assigned by the IT team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed