Help Desk Assistant (Student Wage)

University of Virginia • Charlottesville, VA

2d

About The Position

The Student Help Desk Assistant provides front-line technical support to Housing & Residence Life (HRL) staff and students, helping ensure reliable access to technology and IT resources. The role includes responding to help desk requests, diagnosing and troubleshooting hardware, software, and network connectivity issues, assisting with computer and peripheral setup, providing basic technical guidance, performing routine preventative maintenance and minor repairs, maintaining accurate equipment inventories, documenting support activities, and escalating complex technical issues to appropriate IT personnel.

This is an undergraduate student wage position with a flexible schedule arranged in consultation with the supervisor, totaling 10–20 hours per week. The position pays $18.25 per hour. Any other employment must have hours and scheduling compatible with this position. The job is primarily sedentary and involves extensive desktop computer use, with occasional travel some distance to attend meetings and programs.

Requirements

• Must be a full-time UVA undergraduate or graduate student in good standing throughout employment; the minimum requirements specify a current undergraduate UVA student.
• General interest in computers, technology, and technical troubleshooting.
• Strong interpersonal and communication skills, with an emphasis on helpful and professional customer service.
• Ability to troubleshoot problems, exercise sound judgment, and make appropriate independent decisions.
• Detail-oriented, with strong organizational skills and the ability to follow instructions.
• Self-motivated, with the ability to work independently and manage assigned responsibilities.
• Ability to collaborate effectively with staff, students, and other team members.
• Willingness to learn new technologies, procedures, and troubleshooting techniques.
• May be required to lift up to 25 pounds.
• Attach a current resume.

Responsibilities

• Provide first-level technical assistance to HRL staff and students.
• Respond to, troubleshoot, and resolve reported hardware, software, and connectivity issues.
• Assist users with basic computer operations, software applications, and peripheral devices.
• Assist with computer and peripheral setup, routine preventative maintenance, and minor repairs.
• Provide basic technical guidance to users.
• Maintain accurate equipment inventories and document support activities.
• Identify and escalate complex technical issues to appropriate IT staff.
• Notify the supervisor when equipment requires additional technical assistance, replacement, or outside repair services.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed