Help Desk Graduate Assistant

Auburn University • Auburn, AL

3d • Onsite

About The Position

Auburn University Libraries is seeking a Graduate Student Assistant to provide library assistance at the Ralph Brown Draughon Library Help Desk. The role is part of the Research and Instruction Services Department, which provides research assistance and information literacy instruction across most academic disciplines at Auburn University. This position is not a graduate assistantship.

The primary responsibility is providing information services and assistance to patrons at the library’s 2nd Floor Help Desk, including reference, technology, and general information services. The assistant also supports library faculty and staff with projects that advance the Libraries’ instructional and research mission.

Requirements

• Be enrolled in a graduate degree program at Auburn University.
• Submit a cover letter that includes program of study and anticipated graduation date.
• Provide three professional references with contact information as part of the application.
• Have a strong academic background.
• Have excellent customer service skills.
• Have strong written and verbal communication skills.
• Be able to work independently and collaboratively in a service-oriented environment.

Nice To Haves

• Previous experience working in a library, academic, or customer service environment.
• Familiarity with academic research databases and library catalogs.
• Experience assisting users with research or basic technology questions.
• Interest in library services, research support, or information literacy.

Responsibilities

• Answer research, directional, and basic technology questions by text message, online chat, in person, and telephone.
• Engage with patrons to understand and assist with their research needs.
• Instruct patrons on using the library catalog and databases to locate and evaluate information resources.
• Record and track the number and types of questions received at the help desk.
• Maintain familiarity with standard library resources in a variety of formats.
• Assist library faculty and staff with projects supporting the Libraries’ instructional and research mission, including reference and collection development initiatives.
• Perform other duties as assigned.

Benefits

• Valuable work experience and opportunities to explore interests, identify strengths, and make informed career decisions.
• Networking opportunities with faculty, staff, and fellow students, including potential mentors.
• The opportunity to contribute to Auburn’s academic experience and the work performed by its students and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level