Help Desk Technician

Leeco Steel • Lisle, IL

5d • Onsite

About The Position

The Help Desk Technician is the first point of contact for IT support and assists employees with hardware, software, and network-related issues. The role requires strong troubleshooting and customer service skills, as well as the ability to work independently and collaboratively. In-office attendance is required, with a 7 a.m. to 4 p.m. schedule.

The technician responds to and resolves support requests, diagnoses technical problems, installs and maintains devices and systems, and supports employee onboarding and offboarding. The role also includes documenting work in the ticketing system, contributing to IT projects and process improvements, advising employees on IT best practices and security policies, and escalating complex issues to senior IT staff.

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred, or equivalent experience.
• 1–2+ years of experience in an IT support or help desk role preferred.
• Proficiency with Windows 10 and 11 and troubleshooting.
• Basic networking knowledge, including IP addressing, Wi-Fi troubleshooting, and VPN setup.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multitask.
• Strong customer service skills.

Nice To Haves

• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices.
• Experience with IT ticketing systems.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Assist with employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Support IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Wellness program
• Health and dependent care flexible spending accounts
• Short-term and long-term disability coverage
• Life insurance and accidental death and dismemberment coverage
• Training and development opportunities
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed