Help Desk Technician
About The Position
Computer Support Technicians are front line customer service personnel for the Help Desk who provide basic hardware and software support for Windows and Apple based computers. The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message. Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context. Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.
Requirements
- A high school diploma is typically required, though a bachelor’s degree in a related field is highly preferred.
- Strong customer focus attitude and service delivery with communication and patience.
- Analytical problem-solving skill set with a technical mindset.
- Core technical knowledge of computers and common user errors.
- Successful completion of background check is required for all positions.
- Must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College.
- Must possess a clear understanding of Southern Baptist heritage and culture.
- Must agree to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.
- Must embrace the values and standards the Seminary represents.
- Must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.
Nice To Haves
- A bachelor’s degree in a related field is highly preferred.
Responsibilities
- Troubleshooting technical problems, maintaining hardware and software, and ensuring end-users have the tools necessary to work efficiently.
- Interface with faculty, staff and students on a daily basis to solve technical issues.
- Work individually and in a team environment to complete tickets in a timely manner.
- Document technology procedures and knowledge base articles.
- Support end users by answering telephone calls, online ticket requests, and walk-ins.
- Assist with cabling and installations as required.
- Diagnosing hardware, software, and network issues remotely or in person, and guiding users through step-by-step problem resolution.
- Installing, configuring, and testing new computers, peripherals (like printers and monitors), and software applications.
- Performing user account maintenance, including password resets, permission adjustments, and identity verification.
- Documenting technical procedures, tracking hardware inventory, and managing service tickets in an IT ticketing system.
- Instructing staff on how to properly use new hardware, software programs, and internal network systems.
- Perform other related duties as assigned and specific to area of responsibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
