IT Help Desk Technician
Sentinel • Traverse City, MI17d • Onsite
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IT Help Desk Technician
Sentinel•Traverse City, MI
•Onsite
About The Position
Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to support a growing manufacturing environment. The technician will serve as a primary resource for end users in office and production-floor operations, troubleshooting hardware and software issues, deploying technology, and helping maintain critical IT infrastructure. The role offers exposure to Cisco and Juniper networking, Microsoft 365, virtualization platforms, and end-user technologies while working with a collaborative IT team. The ideal candidate enjoys face-to-face technical support, provides strong customer service, and works effectively in a fast-paced, regulated manufacturing environment. This is a full-time, onsite position based in Traverse City, Michigan. Candidates must be legally authorized to work in the United States without sponsorship and must complete a background check as part of the employment process.
Requirements
- 1–3 years of experience providing Help Desk, Desktop Support, or End User Support in a professional environment.
- Proficiency supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Experience supporting or troubleshooting Cisco and/or Juniper networking environments.
- Working knowledge of wired and wireless network connectivity troubleshooting.
- Hands-on experience supporting desktops, laptops, printers, peripherals, imaging, deployment, and break/fix activities.
- Familiarity with user account administration, onboarding/offboarding processes, and equipment provisioning.
- Strong customer service, communication, and problem-solving skills, with the ability to support users in office and manufacturing environments.
- Familiarity with ticketing systems.
- Legally authorized to work in the United States without sponsorship.
- Demonstrate a “can-do” attitude.
Nice To Haves
- Exposure to VMware or other virtualization technologies.
- Display Sentinel’s “ACE” factor: Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Responsibilities
- Provide Tier 1/Tier 2 help desk, desktop, and end-user support across office and manufacturing environments.
- Troubleshoot hardware and software issues for end users.
- Deploy new technology and support end-user hardware, including desktops, laptops, printers, and peripherals.
- Perform imaging, deployment, and break/fix activities.
- Support and troubleshoot Microsoft 365 applications, wired and wireless network connectivity, and Cisco and/or Juniper networking environments.
- Assist with user account administration, onboarding and offboarding, and equipment provisioning.
- Help maintain critical IT infrastructure.
Benefits
- Weekly competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Certification and hands-on training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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