Help Desk Support Engineer

The PENTA Building Group•Henderson, NV

17d•Onsite

About The Position

The PENTA Building Group is seeking a Help Desk Support Engineer for its Las Vegas office. This fully in-person role provides daily IT support to employees in regional offices and construction jobsites, both in person and electronically. The position includes setting up, administering, troubleshooting, and repairing computers and mobile devices, supporting enterprise software and infrastructure, maintaining IT documentation and asset records, and helping with IT projects. The work may be physically demanding and can involve travel to other regional offices or jobsites.

Requirements

At least 3 years of technical customer support experience, preferably in IT support, help desk, or desktop support.
An industry-specific professional certification or equivalent college coursework, such as A+ or Security+, or currently working toward one.
Strong interpersonal, customer service, and written and verbal communication skills for working with users and teammates in person and electronically.
Proficiency in remote collaboration tools such as Microsoft Teams and Zoom.
Strong troubleshooting skills to resolve most hands-on issues in the region.
Self-reliance and initiative; the role serves as the local representative of PENTA’s IT department.
Ability to learn quickly, manage ambiguity and multiple tasks, and find resolutions under tight deadlines in a fast-paced, high-pressure environment.
Willingness to learn additional IT skills in an open and collaborative IT group.
Experience following up on and monitoring work to ensure quality standards and attention to detail.
Ability to work fully in person.
Ability to travel at times to other regional offices or jobsites.

Responsibilities

Provide daily IT support and troubleshoot corporate help desk requests involving software, desktop hardware, networks, and project-related infrastructure for staff in regional offices and jobsites.
Administer corporate iOS and Android devices, including break/fix repairs and mobile device management.
Provide end-user support for Microsoft Office (O365), Viewpoint, Citrix, and other enterprise applications.
Learn and help administer new enterprise applications as they are introduced.
Update and create IT documentation and perform administrative work related to company equipment and systems.
Install physical Cat-5/Cat-6 and fiber network and telephony wiring, particularly in mobile jobsite trailers throughout the Southwest.
Work in tight spaces, climb ladders, and use power tools for required equipment and system setup.
Assist with asset management and deployment of equipment and peripherals.
Collaborate with the IT team on new systems infrastructure projects as needed.
Handle other responsibilities as assigned.