Help Desk Engineer

All In Solutions•Boynton Beach, FL

2d•$60,000 - $80,000•Hybrid

About The Position

All In Solutions is seeking a Help Desk Engineer to support its multi-state behavioral health organization, which provides inpatient and outpatient substance abuse and mental health treatment across Florida, California, and New Jersey. The role is the primary point of contact for technical support to clinical, operational, and corporate staff, troubleshooting hardware, software, network, and user-access issues while minimizing disruption to patient care and business operations. The position supports a fast-paced healthcare environment spanning multiple facilities and time zones. The role is available full-time (exempt) or part-time (non-exempt), with an on-site or hybrid option in Boynton Beach, Florida. Full-time compensation is $60,000–$80,000 annually; part-time compensation is $28–$40 per hour, with flexible hours based on organizational needs and candidate availability.

Requirements

At least 2 years of IT help desk, desktop support, or technical support experience.
Strong knowledge of Windows operating systems and Microsoft 365 applications.
Experience supporting user accounts, password management, and access permissions.
Familiarity with Active Directory and basic networking concepts.
Excellent troubleshooting and customer service skills.
Ability to prioritize multiple requests in a fast-paced environment.
Strong verbal and written communication skills.
Valid driver's license and ability to travel occasionally between facilities, if needed.

Nice To Haves

Experience supporting healthcare, behavioral health, or substance abuse treatment organizations.
Knowledge of HIPAA compliance and healthcare technology environments.
Experience with Azure, Intune, SharePoint, or cloud-based systems.
CompTIA A+, Network+, Microsoft, or related certifications.
Experience supporting multi-site organizations.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users across multiple locations.
Troubleshoot and resolve issues involving Windows, Microsoft 365, email, printers, mobile devices, and common business applications.
Manage user accounts, permissions, and access requests through Active Directory, Azure AD, and related systems.
Support onboarding and offboarding, including workstation setup, software deployment, and account provisioning.
Respond to help desk tickets and service requests according to established service-level expectations.
Configure, maintain, and inventory laptops, desktops, tablets, and peripheral devices.
Assist with network connectivity, VPN access, and wireless infrastructure troubleshooting.
Document technical procedures, resolutions, and support activities in the ticketing system.
Escalate complex issues to senior IT staff or third-party vendors as appropriate.
Support clinical software, electronic health record (EHR) systems, and healthcare technology platforms.
Participate in IT projects, system upgrades, equipment deployments, and facility openings or expansions.
Maintain compliance with HIPAA, security standards, and company policies concerning protected health information.