Help Desk

Human Resources • Batesville, MS

1d

About The Position

As a member of Nott Company’s Help Desk Support Team, this role provides technical assistance to the facility and helps ensure reliable use of company technology. The primary focus is troubleshooting hardware and software issues, managing user access, and tracking support requests. The role also supports continuous improvement and safety initiatives and performs other duties as assigned.

Requirements

• At least 2 years of post-high-school education in Computer Science or a related field, or at least 2 years of professional IT experience in a multi-site corporate network environment.
• Ability to support Windows client operating systems, Microsoft Office application software, and mobile device operating systems such as iOS and Android.
• Ability to troubleshoot and use deductive reasoning to select the best solution from available choices.
• Effective written and verbal communication skills.
• Ability to work independently, set priorities, and deliver results.

Responsibilities

• Provide first-level support to users, including document and label printing, troubleshooting, installation of new software and hardware, and answering general user questions.
• Log and track IT issues using help desk software.
• Train users on Nott-supported software.
• Perform user administration, including assigning user identifiers, passwords, permissions, and access rights.
• Create documentation of best practices and processes.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• Paid holidays
• Personal time off
• 401(k) and ESOP retirement programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed