Help Desk

Nott • Batesville, MS

1d

About The Position

As a member of the Help Desk Support Team, you will provide technical assistance to the facility and help ensure reliable use of company technology. The primary responsibility is to troubleshoot hardware and software issues, manage user access, and track support requests.

Requirements

• At least 2 years of post-high-school education in Computer Science or a related field, or at least 2 years of professional IT experience in a multi-site corporate network environment.
• Ability to support Windows operating systems, Microsoft Office application software, and mobile device operating systems such as iOS and Android.
• Ability to troubleshoot and use deductive reasoning to choose the best solution from available options.
• Effective written and verbal communication skills.
• Ability to work independently, set priorities, and deliver results.

Responsibilities

• Provide first-level support to all users, including document and label printing, troubleshooting, installation of new software and hardware, and answering general user questions.
• Log and track all IT issues using help desk software.
• Train users on Nott-supported software.
• Perform user administration, including assigning user identifiers, passwords, permissions, and access rights.
• Create documentation of best practices and processes.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed