Help Desk Representative

BankFirst Financial Services • Petal, MS

10d

About The Position

Serve as frontline IT support for all systems by responding to Help Desk requests and providing timely solutions to employees. The role requires familiarity with the bank’s environment and the ability to troubleshoot and resolve hardware and software requests using remote management tools with minimal supervision. Support may be provided in person or by phone; unresolved remote issues may require travel to an employee’s branch location. The ideal applicant has an associate degree in computer science and advanced computer proficiency.

Requirements

• Associate’s degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
• Excellent communication and interpersonal skills.
• Interest in and ability to work in the IT industry; this is an entry-level position.
• Strong analytical skills, self-motivation, and customer focus.
• Advanced computer proficiency.

Nice To Haves

• TCP/IP and DNS experience.
• Experience troubleshooting and resolving Help Desk requests.
• Experience troubleshooting network connectivity and cabling issues.
• Experience installing, configuring, and maintaining client hardware and software.

Responsibilities

• Answer phone calls and emails from employees.
• Help employees resolve problems remotely.
• Resolve more complicated issues in person.
• Record each IT support ticket in the ticketing system.
• Maintain documentation as required.
• Maintain high customer satisfaction ratings.
• Serve as a technical representative on IT projects or in specific IT areas, such as PC requisitions, equipment inventory, new product rollouts, and equipment repair processes.
• Perform additional duties as assigned by the Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree