Help Desk Support

TEKsystems • Hinsdale, IL

1d • $22 - $24 • Hybrid

About The Position

We are seeking a Level 1 Help Desk Support professional to provide technical assistance to end users in a fast-paced corporate environment. Support is primarily provided by phone, email, and ticketing system. The position supports both onsite and remote users and is based in Oak Brook, Illinois, with a hybrid workplace arrangement. This is a contract position.

Requirements

• Previous help desk, service desk, or IT support experience.
• Experience supporting Windows and Microsoft 365 environments.
• Familiarity with Active Directory, VPN troubleshooting, and ServiceNow or a similar ticketing platform.

Responsibilities

• Provide technical support for end users.
• Troubleshoot Windows 11 and Microsoft 365 applications.
• Support Microsoft Teams, remote desktop tools, VPN connectivity, and other common end-user issues.
• Perform basic Active Directory support.
• Respond to incoming support calls and assigned tickets.
• Document and manage incidents through ServiceNow.
• Support both onsite and remote users.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed