Help Desk Support Analyst
About The Position
TEKsystems is seeking an IT Help Desk Support Contractor to provide technical support for approximately 1,000 end users across a diverse organization. The role is a primary point of contact for IT support, delivering customer service while troubleshooting hardware, software, and access-related issues. The contractor supports Windows desktops and laptops, printers, mobile devices, Microsoft 365 applications, user accounts, and basic network connectivity. The role also assists with technology asset lifecycle management, including equipment receiving and staging, inventory management, device deployment, hardware refresh initiatives, and secure asset retirement. Success requires technical troubleshooting, effective communication, and a customer-focused approach.
Requirements
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Experience working with IT Service Management (ITSM) platforms and ticketing systems.
- Ability to effectively triage, prioritize, and manage support requests in a fast-paced environment.
- Strong organizational skills, attention to detail, and documentation accuracy.
- Active listening skills and a proactive approach to problem solving.
- Critical thinking and analytical troubleshooting capabilities.
- Experience supporting Windows-based environments, Microsoft 365 applications, and end-user devices.
- Ability to work independently while collaborating effectively with IT team members.
Nice To Haves
- Experience with user account management and basic network troubleshooting.
Responsibilities
- Provide technical support to approximately 1,000 end users and serve as a primary point of contact for IT support.
- Troubleshoot and resolve hardware, software, and access-related issues.
- Support Windows desktops and laptops, printers, mobile devices, and Microsoft 365 applications.
- Administer user accounts and assist with basic network connectivity issues.
- Receive and stage equipment, manage inventory, deploy devices, support hardware refresh initiatives, and securely retire technology assets.
- Triage, prioritize, document, and manage support requests.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance, including voluntary Life and AD&D coverage for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
