Operations Support Help Desk

ASRC Federal • Boulder, CO

6d • Onsite

About The Position

ASRC Federal Data Networks Corporation is seeking Operations Support Help Desk staff to support the Office of Space Commerce (OSC), Space Operations Division, TraCSS Operations Branch in Boulder, Colorado. The position supports a team staffing the TraCSS operations center, which monitors and analyzes space traffic products and computational processes. Help Desk staff respond to and document issues, assist users, and ensure issues are escalated and followed through to resolution or response.

TraCSS is OSC’s cloud-based enterprise system for ingesting, archiving, processing, and disseminating Space Situational Awareness data and products. It provides conjunction analysis and warning services to commercial satellite owner/operators. The system uses data from government, commercial, civil, and selected international partners and operates 24 hours a day, seven days a week.

The position is performed full time onsite at the NOAA Facility at the DOC David Skaggs Research Center in Boulder, Colorado. Situational telework may be approved as needed. The role supports 24/7 operations, 365 days per year, and requires shift work. Occasional deadlines or operational conditions may require non-standard or longer hours or additional onsite support. Infrequent travel is required.

Requirements

• Bachelor's degree and 0–2 years of experience in a related or applicable field, or an equivalent combination of education and experience.
• Ability to work independently, solve problems, and manage multiple priorities in a fast-paced environment.
• Experience using Jira, Jira Service Management, Confluence, Bitbucket, and other Atlassian platform tools.

Nice To Haves

• Experience working in support of a U.S. government institution.
• Experience performing shift work.
• Current DoD, DOC, NOAA, or NASA authorization to work (badge).
• Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) topics, including examples such as orbital mechanics, astrodynamics, common analytical methodologies used in SSA/STC/STM, satellite operations, conjunction analysis, and data management.

Responsibilities

• Respond to operational issues relating to space traffic coordination and technical issues associated with the OSC Operations Center or TraCSS to support the safety and stability of the space operating environment.
• Help TraCSS users troubleshoot technical problems interfacing with the system during operations.
• Monitor TraCSS operational communication channels, including phone, email, and messaging, for user support requests.
• Submit and review tickets documenting user requests and issues.
• Facilitate escalation of tickets or problems to appropriate groups for response or resolution, including operations support orbit analysts and data monitors, engineering, outreach support, IT support, system integrator contractors, presentation layer contractors, and other partners.
• Draft and deliver TraCSS status notifications to users.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level