Operations Support Help Desk

ASRC Federal•Boulder, CO

7d•$57,000 - $77,000•Onsite

About The Position

ASRC Federal Data Networks Corporation (DNC) is seeking Operations Support Help Desk staff to support the Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder, Colorado. The role is part of a team staffing the TraCSS operations center, monitoring and analyzing space traffic products and computational processes, responding to and documenting issues, and following through on escalations and responses to users. TraCSS is the Office of Space Commerce’s cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness data and products. It provides conjunction analysis and warning services to commercial satellite owner/operators. The system operates 24 hours per day, seven days per week. This role supports those operations and is based at the NOAA Facility in the DOC David Skaggs Research Center in Boulder, Colorado.

Requirements

Bachelor's degree and 0–2 years of experience in a related or applicable field, or an equivalent combination of education and experience.
Ability to work independently, solve problems, and manage multiple priorities in a fast-paced environment.
Experience using Jira, Jira Service Management, Confluence, Bitbucket, and other Atlassian platform tools.
Ability to support shift work in a 24/7 operations center.
Occasional non-standard or longer hours and additional onsite support may be required by deadlines or operational conditions.
Infrequent travel is required.

Nice To Haves

Experience working in support of a U.S. government institution.
Experience performing shift work.
Current DoD, DOC, NOAA, or NASA authorization to work (badge).
Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM), including topics such as orbital mechanics, astrodynamics, common analytical methodologies used in SSA/STC/STM, satellite operations, conjunction analysis, and data management.

Responsibilities

Respond to operational issues relating to space traffic coordination and technical issues associated with the OSC Operations Center or TraCSS, supporting the safety and stability of the space operating environment.
Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
Monitor TraCSS operational communication channels, including phone, email, and messaging, for user support requests.
Submit and review tickets documenting user requests and issues.
Facilitate escalation of tickets or problems to appropriate groups for response or resolution, including operations support orbit analysts and data monitors, Engineering, Outreach support, IT support, system integrator contractors, presentation layer contractors, and other partners.
Draft and deliver TraCSS status notifications to users.