Help Desk Support Technician

Bristol Bay Native Corportation • Devens, MA

17d • Onsite

About The Position

GC&E Federal is seeking a Help Desk Support Service Specialist to support a government IT program for its Fort Devens client. The position provides service desk and operations and maintenance (O&M) support under a fixed one-year contract. The role includes supporting end users, installing and troubleshooting software and hardware, and providing local touch labor services for unclassified devices and SIPRNET printers, copiers, scanners, and multifunction devices. The position is onsite in Fort Devens, Massachusetts; local candidates only. A SECRET clearance or the ability to receive one is required.

Requirements

• Five years of professional experience in a help desk role.
• Proficiency with Microsoft operating systems.
• Sufficient knowledge of Active Directory, group policies, and networks to add systems or users, diagnose login problems, and identify whether an issue originates from group policy or the network.
• Proficiency in PowerShell scripting.
• Strong written and oral communication, critical thinking, customer service, and interpersonal skills.
• Ability to speak, write, read, and understand English.
• SECRET clearance or the ability to receive one.
• United States work authorization.
• Local candidate able to work onsite at Fort Devens, Massachusetts.
• Ability to sit, stand, walk, stoop, kneel, and reach; lift up to 50 pounds; and perform frequent computer work for several hours at a time.
• Visual acuity.

Responsibilities

• Provide help desk support and support O&M functions.
• Use Microsoft operating systems and follow software installation guides to implement new software products.
• Work with network file shares, data synchronization, and data backup and transfer techniques.
• Diagnose and correct hardware problems, perform upgrades, and install new or replacement hardware and peripherals.
• Evaluate customer-prepared requests for acquisition and lifecycle replacement of end-user devices, including computers, laptops, and other hardware.
• Provide local touch labor for unclassified computers and peripheral devices, including installation, troubleshooting, and facilitating repairs.
• Provide local touch labor for SIPRNET printers, copiers, scanners, and multifunction devices, including installation, troubleshooting, and repair.
• Listen to end users, understand the problems they describe, and explain resolutions when necessary.

Benefits

• Paid holidays
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Long-term disability insurance
• Short-term disability insurance
• Company-paid life insurance
• 401(k)
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed