IT Help Desk Technician

CU Answers • Las Vegas, NV

5h • Onsite

About The Position

CUAnswers is seeking a Client Support and Operations Specialist (IT Helpdesk Technician) to provide first-tier computer and network technical support to its partners and clients in the credit union industry. The role is based in the Las Vegas office and serves as a first point of contact for technical support, assisting with computer hardware, networking, and managed services technologies to help clients stay connected and operational.

The position works with Windows Server and Desktop environments, Active Directory, Exchange, and networking infrastructure. It also supports client installations, conversion projects, network projects, system maintenance, and administrative tasks. The work takes place in a professional office building setting, with possible travel to client sites when needed. CUAnswers is a client-owned Credit Union Service Organization that provides integrated solutions to credit unions.

Requirements

• High school diploma, GED, or equivalent experience.
• Knowledge of networking fundamentals, including TCP/IP, subnetting, and routing.
• Experience with Windows 10/11 and Windows Server environments.
• Familiarity with Active Directory and Exchange administration.
• Strong troubleshooting and documentation skills.
• Excellent communication and client service abilities.
• Attention to detail and ability to handle confidential information.
• Valid driver’s license with an insurable driving record.
• Ability to travel to client sites when needed.

Nice To Haves

• 1–2 years of IT or technical support experience preferred.

Responsibilities

• Provide first-tier technical support for computer and network hardware.
• Assist with managed services technologies, including firewalls, servers, and routers.
• Help implement new client installations and conversion projects.
• Support Microsoft Windows Server and Desktop environments.
• Assist with network projects such as domain migrations and firewall installs.
• Perform routine system maintenance and administrative tasks.
• Collaborate with internal teams to ensure exceptional client service.
• Travel to client sites when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED