IT Help Desk Technician

Christie • Orlando, FL

7d

About The Position

The IT Help Desk Technician provides technical expertise and support for Christie Lites systems, including operating systems, applications, network servers, and workstations. The role responds to employee requests and Help Desk tickets, supports workstation and mobile-device deployments, and troubleshoots hardware, software, and basic network issues. It also oversees remote and on-site hardware and software across a multi-office network and branch locations, helps ensure systems meet company specifications, and participates in after-hours on-call support.

Requirements

• At least 1 year of technical support experience.
• Computer skills with MS Office, Excel, Word, OneNote, OneDrive, SharePoint, and Teams.
• Confidence with operating systems.
• Data analysis skills.
• Creative problem-solving ability.
• Presentation skills.
• Reliable customer service.
• Self-motivated, with the ability to set and meet goals.
• Excellent verbal and written communication.
• Strong organizational, forward-planning, and decision-making skills.
• Collaborative communication style, with a preference for collaboration over confrontation.
• Quality-conscious and team-results-driven.
• Ability to multitask and adapt.

Responsibilities

• Provide technical assistance for Windows 11; Dell, HP, and Lenovo desktops and notebooks; and applications including MS Office, SharePoint, Active Directory, Manage Engine, Druva, and OneDrive.
• Respond to users who need help with systems and applications, and promptly address employee Help Desk tickets.
• Assist with auditing Manage Engine Service Desk Plus to ensure workstations are properly listed and monitoring packs are loaded.
• Help users configure multi-factor authentication on their mobile devices.
• Image, deploy, and manage desktops, laptops, and mobile scanners.
• Recover IT equipment from terminated staff.
• Configure and install network printers.
• Perform basic network troubleshooting on workstations, mobile devices, and printers.
• Install and upgrade software.
• Ensure systems operate effectively and identify and resolve problems.
• Ensure software and hardware meet Christie Lites specifications.
• Check hardware and software manufacturers and developers for potential vulnerabilities and software updates.
• Manage remote and on-site hardware in a multi-office network and manage hardware and software applications at branch locations.
• Participate in the after-hours on-call rotation.
• Perform data center tape rotations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed