IT Help Desk Technician

Christie • Orlando, FL

6d

About The Position

The IT Help Desk Technician provides technical expertise and support for Christie Lites operating systems, applications, network servers, and workstations. The role responds to employees’ technical requests and Help Desk tickets, supports and maintains IT equipment and software, and troubleshoots issues across on-site and remote systems and branch locations. The position also participates in an after-hours on-call rotation and performs data center tape rotations.

Requirements

• At least 1 year of technical support experience.
• Computer skills with MS Office, Excel, Word, OneNote, OneDrive, SharePoint, and Teams.
• Confidence with operating systems.
• Data analysis skills.
• Creative problem-solving ability.
• Presentation skills.
• Reliable customer service.
• Self-motivated, with the ability to set and meet goals.
• Excellent verbal and written communication.
• Strong organizational, forward-planning, and decision-making skills.
• Collaborative communication style, with a preference for collaboration over confrontation.
• Quality-conscious and team-results driven.
• Ability to multitask and adapt.

Responsibilities

• Provide technical assistance for Windows 11 operating systems; Dell, HP, and Lenovo desktops and notebooks; and applications including MS Office, SharePoint, Active Directory, Manage Engine, Druva, and OneDrive.
• Respond to users needing help with systems and applications and promptly address employee Help Desk tickets.
• Assist with auditing Manage Engine Service Desk Plus to ensure workstations are properly listed and monitoring packs are loaded.
• Help users configure multi-factor authentication on their mobile devices.
• Image, deploy, and manage desktops, laptops, and mobile scanners.
• Recover IT equipment from terminated staff.
• Configure and install network printers.
• Perform basic network troubleshooting on workstations, mobile devices, and printers.
• Install and upgrade software.
• Ensure on-site and remote systems operate effectively, identifying and resolving problems.
• Ensure software and hardware meet Christie Lites specifications.
• Check hardware and software manufacturers and developers for potential vulnerabilities and software updates.
• Manage remote and on-site hardware in a multi-office network and manage hardware and software applications at branch locations.
• Participate in the after-hours support on-call rotation.
• Perform data center tape rotations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed