IT Help Desk Technician

Putnam County Hospital • Greencastle, IN

7d

About The Position

The IT Help Desk Technician supports employees with computer hardware and software issues by responding to phone calls and emails. The role provides technical support for Microsoft operating systems and Office applications, identity and account management, remote access, printers, networking, email, and other IT infrastructure. The technician also assists with employee onboarding and offboarding, diagnoses hardware and software problems, and escalates complex issues to Tier 1 or Tier 2 engineers. The position requires availability for 24/7 on-call support of hospital systems.

Requirements

• Minimum of 2–5 years of experience as a Help Desk Technician or equivalent.
• Understanding of Active Directory, Azure, or identity management.
• Experience with Microsoft operating systems, including Windows 10 and Windows 11.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience using remote control tools to troubleshoot computer problems.
• Understanding of VPN, RDP, Citrix, and other remote access tools.
• Basic knowledge of Microsoft Exchange.
• Experience with service desk ticketing systems.
• Basic understanding of IT infrastructure security best practices.
• Basic understanding of network protocols, including DNS, TCP/IP, and Wi-Fi.
• Strong communication and customer service skills.
• Ability to be on-call 24/7 to support hospital systems.
• Ability to remain stationary or seated for periods of time.
• Ability to exchange accurate and detailed information when called upon.

Responsibilities

• Respond to phone calls and emails about computer hardware and software problems.
• Support employee onboarding and offboarding by configuring laptops, provisioning accounts, setting up multi-factor authentication, and revoking access.
• Troubleshoot computer problems using remote control tools.
• Install and support Windows-based printers and provide networking support.
• Perform hardware diagnostics and software installation and patching.
• Support VPN, RDP, Citrix, and other remote access tools.
• Provide basic support for the Microsoft Exchange email system.
• Use service desk ticketing systems.
• Escalate complex problems to Tier 1 or Tier 2 engineers.
• Provide on-call support for hospital systems 24/7.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed