IT Help Desk Technician

Katmai•Offutt Air Force Base, NE

2d•$75,000 - $80,000

About The Position

The IT Help Desk Technician provides end-user service desk support across three enclaves in both unclassified and classified environments. The role covers network administration and engineering, communications, data center operations, asset management, backup and recovery, and Information Assurance. Support is provided by phone, email, and chat, with Tier 1, 2, and 3 issues and requests handled through JitBit/GitLab ticketing systems. The technician administers Active Directory and Group Policy changes as directed; provisions customer, administrator, and service accounts; resolves account and permissions issues; and installs or reinstalls approved software. The role also supports hardware and software inventory, conducts site surveys, and installs and configures client devices, KVMs, monitors, printers, and accessories. The position is full-time, with additional hours potentially required to complete assignments or projects, and expected travel and driving are each less than 25%.

Requirements

Experience supporting Windows Server operating systems, including Windows Server 2012/2016, Windows Active Directory, and other Microsoft tools and applications.
Four to eight years of experience demonstrating and practicing knowledge, skill, and ability in information systems security across physical, cultural, and technology environments.
DoD 8570.01-M baseline certification, such as CompTIA A+, Security+ CE, or an equivalent certification specified in DoD 8570.01-M; IAT Level II is required.
Must have and maintain an active Top Secret security clearance; U.S. citizenship is generally required.
Must obtain and maintain any necessary security access and/or background checks.
Must have or be able to attain a valid state driver’s license and be insurable under the company’s automobile insurance policy.
Must be able to drive, with or without accommodation, when traveling for training and/or for occasional local driving.
Excellent written and communication skills.

Nice To Haves

Microsoft Modern Desktop Admin Associate or another current Microsoft certification is preferred.

Responsibilities

Provide end-user service desk support across three enclaves by phone, email, and chat.
Manage Tier 1, 2, and 3 issues and requests using JitBit/GitLab ticketing solutions.
Perform and document daily ticket follow-ups with end users in the ticketing system.
Administer Active Directory and Group Policy changes as directed.
Provision customer, administrator, and service accounts using Active Directory.
Resolve username, password, and permissions problems.
Uninstall and reinstall approved software applications on devices.
Perform site surveys as requested by customers or management.
Install, configure, and prepare clients, KVMs, and monitors at customer-requested locations.
Provide hardware support for clients, KVMs, monitors, printers, and accessories.
Manage inventory for clients, servers, monitors, KVMs, and Rogue Blue Software devices.
Manage software-program inventory on Rogue Blue Software networks.
Respond to general how-to inquiries from Rogue Blue Software customers.
Maintain regular and punctual attendance.
Perform other duties as assigned.