IT Help Desk Technician

The Proactive Technology Group•California City, CA

8d•$70,000 - $90,000

About The Position

Proactive Technology Group is seeking a technical, execution-focused engineer to support infrastructure deployments, client implementations, and network improvements across its managed client base. The role carries out technical project work, resolves escalated support issues, and assists with deploying, configuring, and improving client environments. The technician works closely with project, service, and technical teams to complete implementations correctly, consistently, and with minimal disruption to client operations. The position includes infrastructure and systems implementation, network and infrastructure support, and escalated client support. It requires onsite travel to client locations, including hospitality environments, and may involve after-hours maintenance windows, project cutovers, or emergency response when required.

Requirements

Strong background in systems administration and network engineering.
Must live within a 1 hour commute of West Hollywood.
Hands-on experience with Windows environments, Microsoft 365, Active Directory, and common third-party business applications.
Experience configuring and troubleshooting VLANs, firewalls, switching, wireless, and general network infrastructure.
Ability to execute technical work independently and follow defined project or service processes.
Strong troubleshooting skills across infrastructure, network, and end-user technologies.
Clear communication skills and ability to work cross-functionally with project managers, service teams, and client stakeholders.

Nice To Haves

Experience working in an MSP or managed services environment.
Experience with multi-site client environments.
Hospitality industry experience.
Familiarity with server migrations, Microsoft 365 implementations, network refreshes, and infrastructure deployments.
Experience supporting both project-based work and escalated service issues.

Responsibilities

Execute infrastructure and systems implementation tasks across client environments.
Deploy, configure, and support Windows servers, Microsoft 365 environments, Active Directory, and related business systems.
Assist with tenant migrations, server upgrades, workstation deployments, line-of-business application rollouts, and other technical projects.
Document completed work, configurations, and technical findings in ticketing and documentation systems.
Configure and troubleshoot switches, firewalls, VLANs, wireless networks, and related infrastructure components.
Assist with network refreshes, site deployments, and multi-site connectivity improvements.
Troubleshoot performance, connectivity, and infrastructure-related issues across client environments.
Work with internal teams to validate that network and systems changes are properly implemented and operating as expected.
Provide escalated technical support for client issues involving servers, networking, Microsoft 365, and end-user systems.
Travel onsite to client locations, including hospitality environments, for implementation work, troubleshooting, and remediation of IT and network issues.
Support after-hours maintenance windows, project cutovers, or emergency response scenarios when required.