IT Help Desk Technician

Northland Health Centers • Minot, ND

10d • $21 - $25 • Onsite

About The Position

Northland Health Centers is seeking a full-time, onsite IT Help Desk Technician to support technology operations across our clinic locations. In this role, you'll serve as the first point of contact for staff needing technical assistance, helping troubleshoot and resolve computer, hardware, software, and application issues to keep daily operations running smoothly.

Requirements

• High school diploma or equivalent, REQUIRED
• 1–2 years of IT help desk, technical support experience preferred.
• Valid North Dakota driver's license.
• Familiarity with medical terminology preferred.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks, manage multiple requests, and work effectively with a team.
• A patient, professional, and service-oriented approach to supporting staff with varying levels of technical experience.

Responsibilities

• Provide first-level technical support and customer service for IT-related questions and issues.
• Troubleshoot computer, hardware, software, and application problems.
• Log, track, and manage support requests through the ticketing system, following issues through resolution.
• Prioritize requests based on urgency and impact on clinic operations.
• Escalate complex technical issues to the appropriate IT team members.
• Document troubleshooting steps, solutions, and recurring issues.
• Identify opportunities to improve processes and reduce recurring technical problems.
• Communicate clearly with staff regarding issue status, troubleshooting steps, and expected resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED