Help Desk Technician (College Aide II)
About The Position
The Office of Chief Medical Examiner is seeking a College Aide-Help Desk Technician for its IT Department. College aides may work across agency departments, assisting with digitization projects related to an upcoming records capital project, as well as other administrative and essential tasks. The role provides help desk and desktop support for computer hardware, software, and peripherals; supports and sets up audio/visual equipment and computers in conference and training rooms; and assists with computer-system and peripheral installations, moves, additions, and changes (IMACs). The position is scheduled for 17.5 hours per week while classes are in session and 35 hours per week during vacation periods. Selected candidates must provide a DNA sample by swabbing. Applicants must be authorized to work in the United States; the agency does not sponsor visa applications, extensions, or status changes. Final appointments are subject to Office of Management & Budget approval.
Requirements
- For Assignment Level II (Information Technology), be matriculated at an accredited college or graduate school and remain a student during employment.
- For Assignment Level II, pursue a specific course of study in information technology, computer science, management information systems, data processing, or a closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
- Authorization to work in the United States is required.
- Selected candidates must provide a DNA sample by swabbing.
Responsibilities
- Provide help desk and desktop support for computer hardware, software, and peripherals.
- Support and set up audio/visual equipment and computers in conference and training rooms.
- Assist with installations, moves, additions, and changes (IMACs) for computer systems and peripherals.
- Assist with digitization projects in agency divisions, including Administration, Pathology, Forensic Operations, Information Technology, and Laboratories.
- Assist with other administrative and essential tasks.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
