IT Help Desk Technician

Sentinel•Traverse City, MI

17d•Onsite

About The Position

Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to support a growing manufacturing environment. The technician will serve as a primary resource for end users in office and production-floor operations, troubleshooting hardware and software issues, deploying technology, and helping maintain critical IT infrastructure. The role offers exposure to Cisco and Juniper networking, Microsoft 365, virtualization platforms, and end-user technologies while working with a collaborative IT team. The ideal candidate enjoys face-to-face technical support, provides strong customer service, and works effectively in a fast-paced, regulated manufacturing environment. This is a full-time, onsite position based in Traverse City, Michigan. Candidates must be legally authorized to work in the United States without sponsorship and must complete a background check as part of the employment process.

Requirements

1–3 years of experience providing Help Desk, Desktop Support, or End User Support in a professional environment.
Proficiency supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Experience supporting or troubleshooting Cisco and/or Juniper networking environments.
Working knowledge of wired and wireless network connectivity troubleshooting.
Hands-on experience supporting desktops, laptops, printers, peripherals, imaging, deployment, and break/fix activities.
Familiarity with user account administration, onboarding/offboarding processes, and equipment provisioning.
Strong customer service, communication, and problem-solving skills, with the ability to support users in office and manufacturing environments.
Familiarity with ticketing systems.
Legally authorized to work in the United States without sponsorship.
Demonstrate a “can-do” attitude.

Nice To Haves

Exposure to VMware or other virtualization technologies.
Display Sentinel’s “ACE” factor: Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Responsibilities

Provide Tier 1/Tier 2 help desk, desktop, and end-user support across office and manufacturing environments.
Troubleshoot hardware and software issues for end users.
Deploy new technology and support end-user hardware, including desktops, laptops, printers, and peripherals.
Perform imaging, deployment, and break/fix activities.
Support and troubleshoot Microsoft 365 applications, wired and wireless network connectivity, and Cisco and/or Juniper networking environments.
Assist with user account administration, onboarding and offboarding, and equipment provisioning.
Help maintain critical IT infrastructure.