Help Desk / Travel Analyst

VENESCO, LLC • Arlington, VA

14d • $45,000 - $48,000

About The Position

Venesco LLC is seeking a Help Desk / Travel Analyst to support the Drug Enforcement Agency. The role supports travelers, approving officials, and system administrators with E2 Travel issues, and provides financial support to the Travel Payments Unit and Travel Services Unit. Work includes processing Permanent Change of Station (PCS) and Temporary Duty (TDY) travel vouchers, staffing a help desk for DEA travel management systems (E2 and mLINQS), and providing training on travel policies, procedures, and the E2/MLINQS systems.

Requirements

• Two years of experience.
• Excellent written and verbal communication skills.
• Efficient data entry experience.
• Ability to prepare and deliver reports and other documents in support of projects.

Responsibilities

• Provide support to travelers, approving officials, and system administrators with E2 Travel issues.
• Set up new users and assist with profiles, trips, routing pools, and hierarchy changes.
• Monitor trips and vouchers and troubleshoot UFMS-related errors.
• Assist with hands-on E2 training for users.
• Ensure compliance with DEA’s Lowest Available Airfare policy, including helping offices obtain the required voucher documentation.
• Review individual and annual requests for Fly America Act waivers.
• Provide and set maximum reimbursement costs for Rest and Recuperation (R&R) airfare.
• Draft correspondence to DEA employees about E2, including policy memorandums, broadcast email updates, and related correspondence.
• Support the Travel Payments Unit and Travel Services Unit by processing PCS and TDY travel vouchers and providing direct end-user support for E2 and mLINQS.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed