Help Desk Analyst

TEKsystems • Franklin, TN

1d • $20 - $25 • Onsite

About The Position

Ahead of a merger, the client is hiring 20–25 contractors to help manage an anticipated increase in calls and support issues. The Help Desk Analyst will work onsite at the client's Franklin, Tennessee office and provide desktop, help desk, and technical support. This is a contract role with an hourly pay range of $20.00–$25.00. The role is described as intermediate level.

Requirements

• 3–5 years of overall experience.
• Experience with ticketing systems; ServiceNow experience is preferred.
• Experience performing password resets.
• Excellent communication and professionalism.
• Strong organization and documentation skills.

Nice To Haves

• Experience with ServiceNow.

Responsibilities

• Provide help desk, service desk, desktop, and technical support.
• Respond to support calls and issues arising during the merger.
• Troubleshoot Windows and Windows 10 issues.
• Perform password resets.
• Use a ticketing system to document and manage support requests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed