Classified Help Desk Manager Sign on Bonus Potential

Boeing • Hazelwood, MO

5d

About The Position

The Boeing Company is seeking a Classified Help Desk Manager to lead IT support professionals in the St. Louis region. Based in Hazelwood, Missouri, the role ensures high-quality technical support for proprietary programs while driving operational excellence and meeting compliance and regulatory requirements in a fast-paced environment. The position requires an active U.S. Secret Security Clearance and the ability to obtain access to Special Access Programs. Candidates must complete an assessment as part of the selection process and satisfy the company’s Conflict of Interest assessment process.

The manager leads and develops a customer-focused help desk team, oversees daily operations and service levels, and drives projects and process improvements. The role also supports business leaders’ technology needs and manages support solutions to reduce risk and maintain modernization.

The position is Shift 1. Relocation is available based on candidate eligibility. Applicants must meet U.S. export control requirements as a U.S. Person. Boeing will not sponsor employment visas. The position is not safety sensitive and is not contingent upon a program award.

Requirements

• At least one year of leadership experience (such as team leadership, temporary management, large-scale cross-functional project or program management, or formal management experience), or completion of Boeing’s internal “Exploring Leadership” course.
• Ability to obtain access to Special Access Programs (SAP).
• Bachelor’s degree or higher (or equivalent, as stated in the education information).
• At least 3 years of experience resolving IT issues in an IT Help Desk role, function, or similar.
• At least 3 years of experience coaching, mentoring, and providing developmental opportunities to improve employee performance.
• At least 3 years of experience using project management methodologies, including developing project plans, performance management, and managing issues and risks.
• Active U.S. Secret Security Clearance; a clearance active within the past 24 months is considered active. U.S. citizenship is required for the clearance.
• Must meet U.S. export control compliance requirements as a U.S. Person.
• Must complete the assessment required during the selection process.
• Must satisfy the company’s Conflict of Interest assessment process.

Nice To Haves

• At least 3 years of experience supporting closed areas or classified networks.
• At least 3 years of experience working in an Agile environment.
• Experience with ITIL or similar help desk frameworks.

Responsibilities

• Lead a team of IT Help Desk professionals and foster a collaborative, customer-focused culture.
• Coach and mentor team members to develop technical and interpersonal skills and support their career development.
• Oversee daily help desk operations, including ticket management, escalation procedures, and service-level adherence.
• Lead projects to improve help desk processes, implement support technologies, and meet program, compliance, and security requirements.
• Consult with and support business leaders to meet their technology needs efficiently.
• Develop and execute process improvement plans, implement policy changes, set operational goals, and acquire resources to improve service delivery.
• Manage the portfolio of support solutions to reduce risk and maintain modernization.

Benefits

• Eligible employees may enroll in health insurance programs.
• Flexible spending accounts and health savings accounts are generally available to eligible employees.
• Retirement savings plans are generally available to eligible employees.
• Life and disability insurance programs are generally available to eligible employees.
• Programs providing paid and unpaid time away from work are generally available to eligible employees.
• Competitive base pay and variable compensation opportunities.
• Relocation based on candidate eligibility.
• Potential sign-on bonus, as indicated in the job title.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager