Sales Executive - Licensed (Sign On Bonus Potential)

Marriott Vacations Worldwide•Kaanapali, HI

About The Position

As a Sales Executive, you will use sales techniques and processes to convert prospective owners into purchasers and encourage existing Owners to make additional purchases. You will build relationships with prospective owners through referrals and leads, tailor the sales experience to individual needs and preferences, and ensure sales contracts and legally required documents are completed accurately and promptly. The role includes maintaining customer relationships after the sale to support owner satisfaction and develop future business opportunities, such as reloads, referrals, and additional sales. Sales Executives provide presentations and tours, explain product features and financing options, and answer questions about ownership, properties, amenities, servicing, and related matters. They also manage sales documentation and transactions, follow up with customers, and provide timely service to Owners and guests. The position requires a fluctuating schedule based on business needs, potentially including days, nights, weekends, and holidays. Occasional night work and weekend or holiday work may be required. A background check and/or drug screening may be required in accordance with company policy and applicable state and local requirements. Duties may vary by property, team size, or facility.

Requirements

At least one year of timeshare sales experience within the last two years.
Proficiency in English.
Maintain an active, in-good-standing professional Real Estate License where mandated by law.
Ability to work a fluctuating schedule based on business needs, potentially including days, nights, weekends, and holidays.
Ability to perform physical tasks involving moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Ability to reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for an extended period or an entire work shift.
Dependability, presentation, positive demeanor, adaptability and flexibility, stress tolerance, and integrity.
Customer service orientation, diversity relations, teamwork, and influence.
Listening, English language proficiency, applied reading, and learning skills.
Strong persuasion skills and excellent phone and/or interpersonal communication skills.
Ability to understand and follow organizational culture and processes and applicable sales and marketing regulations.

Nice To Haves

High school diploma or G.E.D. equivalent is preferred but not required.
Proficiency in Microsoft programs, including Outlook, Excel, and Teams, is preferred.
One year of timeshare experience may qualify for sign-on bonus potential.

Responsibilities

Present the consultative sales process to Owners and guests, building trust and rapport throughout the sales process.
Discover prospective owners’ and Owners’ needs and tailor sales presentations accordingly.
Conduct Sales Gallery, property, and model tours specific to the sales distribution site.
Explain product features, advantages, benefits, and financing options, and recommend ownership points to meet vacation needs.
Prepare for appointments and tours by reviewing relevant records and presentation details.
Follow up with guests by email, phone, or mail and facilitate use of Vacation Ownership Advisor.
Answer questions about products, servicing, construction, financing, maintenance, repairs, appraisals, properties, and amenities.
Use, demonstrate, or coordinate virtual tour (eTour) software for guests.
Follow up on owner referrals and leads and fulfill requests for pricing, maps, property descriptions, room locations, and portfolio or network information.
Contact Owners to monitor satisfaction, communicate promotions, and develop reload, referral, and other sales opportunities.
Maintain customer contact records to support effective follow-up.
Process sales documents accurately and review contracts, loan applications, and financial documents with customers.
Monitor contract processing to reduce rescissions, reassure Owners, and support timely closings.
Complete the purchase summary worksheet at the end of each sale.
Encourage Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and pursue reload opportunities.
Respond to and monitor resolution of customer and Owner inquiries, providing accurate information in a timely manner.
Use available resources, including Vacation Ownership Advisors, to provide service to guests and Owners.
Attend daily team meetings, training sessions, and appointments punctually; participate in management-provided training.
Improve sales presentations through practice, self-critique, and feedback.
Maintain awareness of current events and site-location information to support customer relationship building.
Follow applicable state and federal regulations governing sales and marketing activity.
Maintain customer relationships after the sale to support continued satisfaction and future business.