Vacation Specialist Coordinator (Hotel) - Sign On Bonus Potential

Marriott Vacations Worldwide • Kaanapali, HI

7d

About The Position

The Vacation Specialist Coordinator engages hotel guests at desk locations and provides elevated customer service. The role schedules sales presentations, manages customer expectations, and works to exceed sales-presentation and volume-production goals. The coordinator ensures guests attending presentations meet eligibility requirements and are open to learning about products and services, using persuasive techniques to maximize revenue while maintaining guest loyalty.

The position also involves welcoming guests, anticipating and addressing their needs, interacting professionally and promptly with guests and colleagues, contributing to team goals, and following company policies and safety procedures. The role may require background and drug screening in accordance with state and local requirements.

Requirements

• Highly motivated, with sales or customer service experience.
• Enjoy interacting with guests in person or by phone.
• Available to work a flexible schedule that includes weekends and holidays.
• Able to reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.

Nice To Haves

• Concierge experience.
• Sales experience.

Responsibilities

• Engage with hotel guests at desk locations and provide elevated customer service.
• Schedule sales presentations and manage customer expectations.
• Provide service aimed at exceeding budgeted sales-presentation and volume-production goals.
• Ensure guests attending sales presentations meet eligibility requirements and are open to learning about products and services.
• Use persuasive techniques to maximize revenue while maintaining guest loyalty.
• Welcome and greet guests, and anticipate and address their needs.
• Interact professionally and promptly with colleagues and guests.
• Contribute to team goals.
• Follow company policies and safety procedures.

Benefits

• Uncapped earning potential, including wages, monthly incentives, annual bonuses, and contests.
• Medical, dental, vision, and 401(k) opportunities.
• Travel discounts.
• Credit Union Membership.
• Tuition reimbursement.
• Professional counseling and family support.
• Growth and development opportunities.
• Up to $1,000 sign-on bonus potential for candidates with one year of timeshare experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed